Social networks – airlines in Australia and New Zealand
New era of social networking and the usage of Facebook, Twitter, MySpace or Flikr reached also many airlines all over the world. Let’s focused on Facebook and Twitter in Australia today. Both traditional and low cost airlines trying to sell their airline tickets have their profiles on Twitter and Facebook â are they successful? Let’s compare some of them and we will see.
There are many airlines that provides connections to Australia. However, I would like to analyse only the most involved in social networks. Some of them offer polls, news, videos, photos and communicate with their fans or followers manytimes a day. However, others just have their profile and don’t use this new method of marketing. Let’s find out whose cheap flights are the most attractive!
Twitter
As you can see from the number of followers the most successful should be AirAsia and Virgin Blue. However it is not so easy. Some airlines (e.g. Air New Zealand or Tiger Airways) have more accounts â e.g.for different locations or different âaudienceâ- Air New Zealand has even a special twitter account for airfare deals @airnz_deals and @grabaseat. The best way to find all accounts of one airline is to find their âmainâ account and then follow other accounts which you can find in its status.
Jetstar:@jetstarnz (almost 1000 followers)
Tiger Airways: @tigerairways (almost 1500 followers) and @tigerairwaysaus special twitter profile for all people from Australia (almost 1200 followers)
V Australia:@flyvaustralia (almost 1300 followers)
Virgin Blue:@VirginBlue (almost 12000 followers)
AirAsia:@AirAsiaDotCom (almost 14500 followers)
Pacific Blue:@fly_pacificblue (almost 1050 followers)
Viva Macau Airlines:don’t have a twitter account
Air New Zealand:@flyairnz (9200 followers)
Facebook
Facebook in Australia is also very popular. The hugest number of fans belongs to V Australia which has incredible number â almost 12.400 fans! Look at airlines’s profiles to find the main differences:
JetStar â 1300 fans (Jetstar Asia)
Tiger Airways â 1200 fans (Tiger Airways)
V Australia â 12400 fans (V Australia)
Virgin Blue â 2100 fans (Virgin Blue)
AirAsia â 9800 fans (AirAsia)
Pacific Blue â 1100 fans (Pacific Blue Airlines)
Viva Macau Airlines (Viva Macau Airlines) – you can only become a friend
Air New Zealand â 2300 fans (Air New Zealand)
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Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.
They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!
Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B… just in case.